Cath Kidston bag for my sister because it had a darling London scene on it, and Delita has always had an affinity for London. When it arrived from across the pond it still had it's security tag on it! When I called to inquire about it and let them know the situation they were very helpful and sent a new one out right away. They also told me to not bother sending the old one back (probably because of the expense of sending it internationally?). I thought it was a shame to waste a cute bag, so I took it around to stores hoping that someone would be able to take off the tag. Finally, I found a machine that was able to do it! I love this bag- the colors are adorable, the print is darling, it's nice and roomy and it zips! Plus, it's oilcloth so it doesn't stain! I've used it as a purse in NYC, a carry-on to Utah and an overnight bag as well! And I always get compliments on it!